What our Customers say...
Water Damage Testimonials
Looks like new! Thank you!
Everything went well. My home is even better now than it was originally. Oscar was thorough, patient, and worked around my schedule.
Carlos was very professional and attentive. Always on time. I notice that he was very careful on readings to insure top performance. He has patience and addresses the customers needs. Send him to your high end customers.
I had a great experience. The communication was great and you guys arrived on time. Estaban was great throughout the whole process.
Esteban is a good communicator. He did a good job. I like working with him.
Great company.. from the first call I made and spoke with Jose to the excellent service provided by Oscar !! They are knowledgeable and professional. Had a major bathroom toilet leak under my house and they put my mind at ease when they told me they would take care of everything!
Thank you SERVPRO Downtown Long Beach!!
"I am very impressed by the level of professionalism of this company. It is clear that they not only care about their customers and doing a good job for them, but they go above and beyond by being involved in the community".
Posted on YELP:
"Jose Lopez called us as soon as they were notified and gave us excellent advice on how to get work started on restoration work on our water damaged and mold infested high-rise condo due to an upper floor leak. Carlos Alvarez was dispatched early the next morning to get things rolling and he was great with us. He explains things as he goes along and tells you what will be happening the next day. Carlos is a nice man and we think you are lucky to have him working for SERVPRO. "
Thank you to Ryan and his technicians for doing a great job!
We’re so glad we found SERVPRO of Downtown Long Beach. This is the 2nd time we’ve had water damage in our kitchen. Our 1st experience was with another restoration company and it was miserable. SERVPRO took care of everything and we were still able to host Easter brunch. Thank you!
One of the best experiences we have had with extracting services. Jose was phenomenal!
so pleased with all the work and help from every person. Always on time, always professional. Really appreciated Oscar keeping me informed. Ryan always pleasant and helpful when I had a question. I learned a lot about water damage and treatment!. Thank you so much.
Dear Mr. Enan Arellanes,
I am writing this letter to inform of service that was done at my home.
Oscar Ocampo arrived at my home after I experienced water damage. When he arrived he was professional, courteous and ready to work. He recognized that I was extremely NERVOUS and devastated so he first explained my situation in detail. Not only did he do this the first day but everyday until I understood fully. His demeanor was “calming” and reassuring to me. For approximately seven days of service I can tell you that I was extremely happy with the service. I would definitely recommend SERVPRO services.
I want to personally thank SERVPRO for sending Oscar to me at my time of need. I can’t say enough about his professionalism. We need more employees like Oscar!
As far as I can tell as a consumer all work done by water mitigation has been exceptionally well handled. It’s difficult for me to feel comfortable with final outcome as I’m not knowledgeable in long term issues. I have been so favorably impressed by all personnel especially Jose Gallindo and Jose Lopez.
Working with SERVPRO of Downtown Long Beach under the ownership of Enan Arellanes for the past 15+ years has been one of the saving graces in my office as a property manager.
Enan’s team of emergency dispatchers, loss remediation technicians, and restoration and repair crews has proven to be honest and diligent in its performance with each referred property loss my office sent.
As a condominium property manager of over 50 associations in the beach city area, I need a vendor who is my partner and who will engage with my clients in a professional and ethical manner; Enan’s SERVPRO does exactly that.
I thank you, Mr. Arellanes, and your team, for always being there when my clients and I need you, and for making my clients feel “like it never even happened.”
Yours very truly,
Riviera Property Management