What our Customers say...
I want to thank you and your company for the fast response that we had when we called you and inquired about your services... When you guys opened the walls, it was done professionally, clean and free of debris and dust. That's what I called service.
I want to thank Vanessa, Oscar and all personnel that helps you. They are professionally trained, and that's something that falls in to your shoulders as a manager and as a leader...
You will be recommended and be the first to be called when another restoration occurs. Thank you again and keep the good work.
Dear Mr. Enan Arellanes,
I am writing this letter to inform of service that was done at my home.
Oscar Ocampo arrived at my home after I experienced water damage. When he arrived he was professional, courteous and ready to work. He recognized that I was extremely NERVOUS and devastated so he first explained my situation in detail. Not only did he do this the first day but everyday until I understood fully. His demeanor was “calming” and reassuring to me. For approximately seven days of service I can tell you that I was extremely happy with the service. I would definitely recommend SERVPRO services.
I want to personally thank SERVPRO for sending Oscar to me at my time of need. I can’t say enough about his professionalism. We need more employees like Oscar!
Stellar job by Leslie & her employees!
As far as I can tell as a consumer all work done by water mitigation has been exceptionally well handled. It’s difficult for me to feel comfortable with final outcome as I’m not knowledgeable in long term issues. I have been so favorably impressed by all personnel especially Jose Gallindo and Jose Lopez.
Working with SERVPRO of Downtown Long Beach under the ownership of Enan Arellanes for the past 15+ years has been one of the saving graces in my office as a property manager.
Enan’s team of emergency dispatchers, loss remediation technicians, and restoration and repair crews has proven to be honest and diligent in its performance with each referred property loss my office sent.
As a condominium property manager of over 50 associations in the beach city area, I need a vendor who is my partner and who will engage with my clients in a professional and ethical manner; Enan’s SERVPRO does exactly that.
I thank you, Mr. Arellanes, and your team, for always being there when my clients and I need you, and for making my clients feel “like it never even happened.”
Yours very truly,
Riviera Property Management
From customer service to environmental work, it’s hard to recommend anything but SERVPRO of Downtown Long Beach. The best part is that I can completely trust their team to represent our company professionally with our clients.
I am an Operations Manager/Project Manager for CW Services on the Toyota Motor Sales account in Torrance, CA. I’ve worked with Enan Arellanes/SERVPRO on both large and small projects here at the Toyota campus for probably close to the last five years or so. We contract with a myriad of large and small companies for planned and unplanned work and I can’t convey enough how extremely responsive and accommodating SERVPRO has been for our unplanned emergencies. Additionally recently I contracted with SERVPRO for the build-back of a non-Toyota suite in one of our multi-tenant buildings after they helped me with the emergency clean-up of that suite and I was more than pleasantly surprised how professional, and again, extremely responsive and accommodating their construction/build-back department is. Without a doubt SERVPRO, in my opinion, is absolutely one of the better contractors I have worked with over the years.
"I cannot say enough about SERVPRO of Downtown Long Beach. I have used them for small and large jobs over the past 12 years, and their staff of professionals have always kept myself in the loop of the progress. Having a catastrophe happen is devastating, but having a great vendor like SERVPRO, makes things manageable! In fact, they take over with all the back and forth with the Insurance Company, which relieves a lot from our plate. Enan and his Staff are the Best in town!” Sandra Feliciano, Broker On Time Management