What our Customers say...
Posted on YELP:
"Jose Lopez called us as soon as they were notified and gave us excellent advice on how to get work started on restoration work on our water damaged and mold infested high-rise condo due to an upper floor leak. Carlos Alvarez was dispatched early the next morning to get things rolling and he was great with us. He explains things as he goes along and tells you what will be happening the next day. Carlos is a nice man and we think you are lucky to have him working for SERVPRO. "
Posted on YELP:
"We had a water leak from an office sitting above some very expensive equipment. SERVPRO responded quickly and was able to get the water cleaned up and dried before any damage to the equipment occurred.
They arrived on-site approximately 2 hours after our initial phone call and they were ready to work. Got the job done, tested for moisture, and removed their equipment within 3 days.
The price was very reasonable!! Especially for emergency response on a Friday!!
Thank you SERVPRO!!!"
I'm ecstatic about the work that you performed. I was able to sleep last night more than what I've been able to for the past few days. Please tell the guys great job on the cleaning.
I so totally appreciate you and your team to continue providing the best efficient, prompt services.
Your team did a great job. They were very accommodating to our crazy schedule. I like working with people that I can walk away and they operate independently. Marco did a great job running his team.
Thank you for sending out the crew, they were efficient, effective and totally professional.
Thank you to Ryan and his technicians for doing a great job!
Our experience with SERVPRO exceeded expectations. They kept all of their commitments, were neat and professional and did a great job. We hope we won’t need them again but, if we do, we’ll know who to call.
We’re so glad we found SERVPRO of Downtown Long Beach. This is the 2nd time we’ve had water damage in our kitchen. Our 1st experience was with another restoration company and it was miserable. SERVPRO took care of everything and we were still able to host Easter brunch. Thank you!
One of the best experiences we have had with extracting services. Jose was phenomenal!
I am so glad that I was able to contact SERVPRO for our recent loss. They have been fantastic and I am so appreciative of their knowledge and professionalism.
so pleased with all the work and help from every person. Always on time, always professional. Really appreciated Oscar keeping me informed. Ryan always pleasant and helpful when I had a question. I learned a lot about water damage and treatment!. Thank you so much.
Gavin and the SERVPRO team from Long Beach were EXCELLENT!
The smoke and ash from the Thomas fire covered Santa Barbara, including my home, which is near Montecito. Enan, the Owner, came to the house and did a Detailed analysis and proposal for my homeowners insurance, when all the local teams were too busy. He worked many hours to get the proposal accepted.
The SERVPRO team hand cleaned every item in the house, after all the HEPA vacuuming, air treatment, etc..
Gavin arranged for ALL of our bedding, clothing,shoes and patio cushions to be professionally cleaned.
He arranged for the House- roof, gutters, exterior walls, multiple outside furniture sets, patios and deck to be power washed.
I highly recommend this group.
I want to thank you and your company for the fast response that we had when we called you and inquired about your services... When you guys opened the walls, it was done professionally, clean and free of debris and dust. That's what I called service.
I want to thank Vanessa, Oscar and all personnel that helps you. They are professionally trained, and that's something that falls in to your shoulders as a manager and as a leader...
You will be recommended and be the first to be called when another restoration occurs. Thank you again and keep the good work.
Dear Mr. Enan Arellanes,
I am writing this letter to inform of service that was done at my home.
Oscar Ocampo arrived at my home after I experienced water damage. When he arrived he was professional, courteous and ready to work. He recognized that I was extremely NERVOUS and devastated so he first explained my situation in detail. Not only did he do this the first day but everyday until I understood fully. His demeanor was “calming” and reassuring to me. For approximately seven days of service I can tell you that I was extremely happy with the service. I would definitely recommend SERVPRO services.
I want to personally thank SERVPRO for sending Oscar to me at my time of need. I can’t say enough about his professionalism. We need more employees like Oscar!
Stellar job by Leslie & her employees!
As far as I can tell as a consumer all work done by water mitigation has been exceptionally well handled. It’s difficult for me to feel comfortable with final outcome as I’m not knowledgeable in long term issues. I have been so favorably impressed by all personnel especially Jose Gallindo and Jose Lopez.
Working with SERVPRO of Downtown Long Beach under the ownership of Enan Arellanes for the past 15+ years has been one of the saving graces in my office as a property manager.
Enan’s team of emergency dispatchers, loss remediation technicians, and restoration and repair crews has proven to be honest and diligent in its performance with each referred property loss my office sent.
As a condominium property manager of over 50 associations in the beach city area, I need a vendor who is my partner and who will engage with my clients in a professional and ethical manner; Enan’s SERVPRO does exactly that.
I thank you, Mr. Arellanes, and your team, for always being there when my clients and I need you, and for making my clients feel “like it never even happened.”
Yours very truly,
Riviera Property Management
From customer service to environmental work, it’s hard to recommend anything but SERVPRO of Downtown Long Beach. The best part is that I can completely trust their team to represent our company professionally with our clients.
I am an Operations Manager/Project Manager for CW Services on the Toyota Motor Sales account in Torrance, CA. I’ve worked with Enan Arellanes/SERVPRO on both large and small projects here at the Toyota campus for probably close to the last five years or so. We contract with a myriad of large and small companies for planned and unplanned work and I can’t convey enough how extremely responsive and accommodating SERVPRO has been for our unplanned emergencies. Additionally recently I contracted with SERVPRO for the build-back of a non-Toyota suite in one of our multi-tenant buildings after they helped me with the emergency clean-up of that suite and I was more than pleasantly surprised how professional, and again, extremely responsive and accommodating their construction/build-back department is. Without a doubt SERVPRO, in my opinion, is absolutely one of the better contractors I have worked with over the years.
"I cannot say enough about SERVPRO of Downtown Long Beach. I have used them for small and large jobs over the past 12 years, and their staff of professionals have always kept myself in the loop of the progress. Having a catastrophe happen is devastating, but having a great vendor like SERVPRO, makes things manageable! In fact, they take over with all the back and forth with the Insurance Company, which relieves a lot from our plate. Enan and his Staff are the Best in town!” Sandra Feliciano, Broker On Time Management